a. Refund will be initiated to customers only after the payment has been received by Doorstep24 Directory OPC Private limited (Company) and under the following circumstances.

  • • Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.

b. The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

c. The application along with booking details and order no. should be sent to booking@doorstep24.com

d. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Company through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.

e. Company assumes no responsibility and shall incur no liability if it is unable to affect any refund Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

  • • If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

  • • If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

  • • If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.

  • • If your Bank or the NCC refuses or delays honouring the Payment Instruction(s).

  • • Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)

f. Company may in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his /her access to the Services or any account he/she may have or portion thereof may be effected without prior notice, and also agrees that company will not be liable to user or any third party for any such termination. Any suspected, fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies company may have at law or in equity. Upon termination for any reason, user agrees to immediately stop using the Services.

g. Company may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.